Shipping policy
Shipping & Delivery Policy
Order Processing
- All customized furniture and interior fit-out orders begin production after design approval and receipt of the agreed advance payment.
- Production timelines vary depending on the project scope, materials, and customization requirements. Estimated completion dates will be communicated upon order confirmation.
Delivery
- Delivery is scheduled once the products pass quality inspection and the remaining balance (if applicable) has been received.
- Delivery dates are estimates and may change due to production schedules, material availability, weather, transportation, or other unforeseen circumstances.
Delivery & Installation
- For furniture requiring installation, our delivery team will coordinate a convenient date and time.
- Customers must ensure the site is accessible and ready for delivery and installation.
- Any additional costs resulting from restricted access, delays, or repeated delivery attempts may be charged to the customer.
Inspection Upon Delivery
- Customers should inspect all items upon delivery and installation.
- Any visible damage, missing items, or discrepancies must be reported before the delivery team leaves the site or within 24 hours of delivery.
Ownership & Risk
- Ownership of the products transfers to the customer after full payment has been received.
- Risk of loss or damage passes to the customer upon successful delivery and acceptance.
Customized Products
- As all customized furniture and interior products are manufactured according to customer-approved specifications, they cannot be returned, exchanged, or refunded unless there is a verified manufacturing defect or the delivered product does not match the approved order.
Force Majeure
- We are not responsible for delivery delays caused by events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, supplier delays, or other unforeseen circumstances.