Shipping and Delivery Policy

Last updated: 26 August 2026

Pan Gulf Furniture provides furniture delivery services throughout the United Arab Emirates. This policy explains our delivery coverage, estimated delivery time, charges, scheduling, installation and customer-support process.

1. Delivery Coverage

We deliver across all seven emirates of the United Arab Emirates:

• Abu Dhabi

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

Delivery availability and charges may vary depending on the customer’s exact location, distance, order size and vehicle requirements.

2. Order Processing

Standard online orders are processed after the order and payment have been confirmed.

Customized furniture and interior fit-out orders begin production after design approval and receipt of the agreed advance payment.

Customized-order production times may vary depending on the project scope, materials and customization requirements. The estimated completion date will be communicated to the customer when the order is confirmed.

3. Estimated Delivery Time

The estimated delivery time for standard online orders is 12–14 days after the order is confirmed.

Pan Gulf Furniture operates seven days a week. Monday through Sunday are therefore included when calculating the estimated delivery period.

Same-day and next-day delivery are currently unavailable.

Delivery dates are estimates and may occasionally change because of product availability, customized production requirements, customer-requested changes, restricted site access, weather, public holidays, transportation issues or other circumstances beyond our reasonable control.

If a delay occurs, our customer service team will contact the customer and provide an updated delivery schedule.

4. Delivery Days and Hours

Deliveries are available during the following hours:

Monday to Sunday: 9:00 AM–12:00 AM (midnight)

Our delivery team will contact the customer before delivery to confirm the date, time, address and customer availability.

5. Standard Delivery Charges

Delivery charges are calculated based on the total order value and delivery location.

Orders of AED 1,000 or More

Orders with a total value of AED 1,000 or more qualify for free standard delivery within the UAE.

The additional Western Abu Dhabi Region charge described below may still apply.

Orders Below AED 1,000

Orders with a total value below AED 1,000 are subject to a delivery charge of AED 20–35, depending on the delivery location, distance, order size and vehicle requirements.

The applicable delivery charge will be displayed or communicated to the customer before the purchase is completed.

6. Outer and Remote-Area Charges

A delivery charge of AED 20–35 may apply to outer or remote locations, including:

• Remote areas of Ras Al Khaimah

• Remote areas of Fujairah

• Hatta

• Kalba

• Khor Fakkan

• Dibba

The final charge depends on the exact delivery address and delivery requirements. The applicable amount will be displayed or communicated before the purchase is completed.

7. Western Abu Dhabi Region Charges

An additional delivery charge of AED 100 applies to the following Western Abu Dhabi Region locations:

• Al Dhafra

• Madinat Zayed

• Liwa

• Ghayathi

• Sila

• Ruwais

This AED 100 remote-location charge applies in addition to any applicable standard delivery charge.

For orders of AED 1,000 or more, standard delivery is free, but the additional AED 100 Western Abu Dhabi Region charge still applies.

8. Delivery Charge Summary

Order or location	Delivery charge
Orders of AED 1,000 or more	Free standard delivery
Orders below AED 1,000	AED 20–35, depending on location and delivery requirements
Listed Western Abu Dhabi Region locations	Additional AED 100
Same-day or next-day delivery	Not available

All applicable delivery costs will be disclosed before the customer completes the order.

9. Delivery Scheduling

Delivery will be scheduled after the product passes quality inspection and any outstanding balance has been received.

Our team will contact the customer using the phone number or email address provided with the order.

Customers must ensure that:

• The delivery address and contact information are complete and accurate.

• The customer or an authorized representative is available to receive the order.

• The delivery team has suitable access to the building or delivery location.

• Any required building, community or security permission is arranged before delivery.

• The delivery and installation area is safe, accessible and ready.

Customers should inform us as early as possible if they need to change the delivery date, address or contact details. Changes may affect the estimated delivery date or applicable delivery charge.

10. Delivery and Installation

For furniture requiring installation, our team will coordinate a suitable delivery and installation date with the customer.

Customers must ensure the property is accessible and ready for delivery and installation. Restricted access, customer-caused delays or repeated delivery attempts may result in additional charges.

Any additional charge will be communicated to and agreed with the customer before the additional delivery or service is arranged.

11. Unsuccessful Delivery Attempts

Pan Gulf Furniture is not responsible for delays caused by:

• Incorrect or incomplete delivery addresses

• Incorrect customer contact details

• Inaccessible delivery locations

• Unavailable customers or authorized representatives

• Missing building or security permissions

• Sites that are not ready for delivery or installation

If delivery cannot be completed, our customer service team will contact the customer to arrange the next available delivery date. Any applicable redelivery charge will be communicated before redelivery is scheduled.

12. Inspection Upon Delivery

Customers should inspect all products at the time of delivery and installation.

Any visible damage, missing product, incorrect item or other discrepancy must be reported to the delivery team before they leave the location or to Pan Gulf Furniture within 24 hours of delivery.

Customers should retain their order confirmation, invoice and delivery documentation for reference.

13. Customized Products

Customized furniture and interior products are manufactured according to customer-approved designs and specifications.

Customized products cannot be returned, exchanged or refunded unless there is a verified manufacturing defect or the delivered product does not match the approved order.

14. Ownership and Risk

Ownership of the products transfers to the customer after full payment has been received.

Responsibility for loss or damage transfers to the customer following successful delivery and acceptance of the products.

15. Delivery Delays and Customer Support

Our customer service team is available 24 hours a day to assist with delivery updates, delays, scheduling and delivery-related concerns.

Phone/WhatsApp: +971 55 121 5073
Email: Sales@pangulffurniture.com
Website: https://www.pangulffurniture.com/

16. Force Majeure

Pan Gulf Furniture is not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, supplier delays, material shortages or other unforeseen events.

If such an event affects an order, we will contact the customer and provide an updated delivery estimate where possible.

17. Policy Updates

Pan Gulf Furniture may update this Shipping and Delivery Policy when its delivery coverage, charges, operating hours or service conditions change.

Any revision will be published on this page with an updated “Last updated” date.