At Pan Gulf Furniture, every piece is custom-made or made-to-order specifically for you. Because of this, we handle returns, exchanges, and refunds a little differently from off-the-shelf retailers. Please read this policy carefully before placing your order.

1. Custom & Made-to-Order Items

As all our furniture is manufactured to order, we do not offer returns or exchanges for change of mind, incorrect size selection, or personal preference once production has started. Please confirm dimensions, materials, colors, and finishes carefully with our design team before confirming your order.

2. Order Cancellations

Orders may be cancelled free of charge within 24 hours of placing the order, provided production has not yet started. Once production begins, cancellation is not possible, as materials are cut and manufacturing is underway specifically for your order.

3. Damaged or Defective Items

If your item arrives damaged, defective, or not matching the confirmed specification, please contact us within 48 hours of delivery with:

•      Your order number

•      Clear photos / video of the issue

•      Photos of the packaging (if damage occurred in transit)

We will offer, at our discretion, a free repair, replacement of the affected part, or a full/partial refund depending on the issue.

4. Refund Method & Timeline

Approved refunds are processed back to the original payment method within 7–10 business days from approval. Bank processing times may add a few additional days depending on your card issuer.

5. Non-Returnable Items

•      Furniture that has been used, assembled, or installed

•      Items without original proof of purchase

•      Clearance / final sale items marked as non-returnable at checkout

6. Delivery Issues

If your order does not arrive within the confirmed delivery window, please contact our team and we will investigate and update you promptly.

7. How to Reach Us

For any return, refund, or order issue, contact us at:

•      Phone: [Add phone number]

•      Email: [Add email address]

•      Address: [Add showroom / factory address]

Or via the contact form on our Contact Us page. We aim to respond to all queries within 24 hours.