Politique d’expédition

Shipping & Delivery Policy

Order Processing

• All customized furniture and interior fit-out orders begin production after design approval and receipt of the agreed advance payment.
• Production timelines vary depending on the project scope, materials, and customization requirements. Estimated completion dates will be communicated upon order confirmation.

Delivery

• Delivery is scheduled once the products pass quality inspection and the remaining balance (if applicable) has been received.
• Delivery dates are estimates and may change due to production schedules, material availability, weather, transportation, or other unforeseen circumstances.

Delivery & Installation

• For furniture requiring installation, our delivery team will coordinate a convenient date and time.
• Customers must ensure the site is accessible and ready for delivery and installation.
• Any additional costs resulting from restricted access, delays, or repeated delivery attempts may be charged to the customer.

Inspection Upon Delivery

• Customers should inspect all items upon delivery and installation.
• Any visible damage, missing items, or discrepancies must be reported before the delivery team leaves the site or within 24 hours of delivery.

Ownership & Risk

• Ownership of the products transfers to the customer after full payment has been received.
• Risk of loss or damage passes to the customer upon successful delivery and acceptance.

Customized Products

• As all customized furniture and interior products are manufactured according to customer-approved specifications, they cannot be returned, exchanged, or refunded unless there is a verified manufacturing defect or the delivered product does not match the approved order.

Force Majeure

• We are not responsible for delivery delays caused by events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, supplier delays, or other unforeseen circumstances.